Lewis Electrical DISTRIBUTORS Ltd Privacy Policy

At Lewis Electrical Distributors  we are committed to protecting the privacy and security of your personal information.   We take care to protect the privacy of our customers that communicate online with us, through website and social media platforms.

Our privacy policy is to inform you of the data we collect, what we do with your information, what we do to keep it secure and your rights and choices you have over your personal information.

The type of personal information we collect and why we have it.   

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Personal details & demographic data you may have provided when you contacted us such as placing an order, quotation request or ordering online.
• Transaction & Purchase Data - if you have placed an order with us this information is required in order to complete your transactions and fulfil your order, we also hold information about your balance and any overdue payment.
• Credit Accounts - if you open a credit account with us this information is used to complete credit checks with  credit reference agencies and administer your account.

We also receive personal information indirectly, from the following sources in the following scenarios:

• Website interactions/mobile apps - This information is collected by third party's such as for analytic tools (such as Google analytics) &  Google analytics demographics and interest reporting.
• Marketing emails and correspondence.
• Feedback and reviews - provided by yourself when writing reviews on our business services.

How we use your information

Personal Information

All personal data that we obtain about you will be used in accordance with current data protection law and this privacy policy.

We use the information that you have given us in order to 

• Process & fulfil orders
• Send order updates by text, e-mail or by telephone
• Maintain your credit account 
• To provide customer service, support and to deal with returns. 
• For customer service and product support
• For fraud prevention
• Provide marketing information if you have subscribed.

Payment Information

•  We do not store credit card details on our severs, all of these details are processed directly by our credit card  processing company via a secure payment system.

Visiting our website

• When you are visiting our website, we use third party services such as Google Analytics to collect an internet log of information and details of visitor behavior.  Google Analytics collects this information for the purpose of visitor counts across the website.

Sharing of Personal Information

At Lewis Electrical Distributors we do not sell or rent your personal data to third parties, this includes your name, address and email address.

In order to fulfil your orders this information will be shared for the following purposes.

• Payment information providers
• Delivery companies such as Royal Mail, DPD, Hermes etc.
• Online reviews platforms such are Trust Pilot etc.
• Credit reference agencies, finance companies, law enforcement and fraud prevention agencies

Marketing Information

We will only send marketing when you have given us permission to do so, to stop receiving marketing information from us you may do any of the following :

• Clicking the 'unsubscribe' link in our emails
• By emailing us at unsubscribe@led-elec.co.uk
• In writing to Lewis Electrical Distributors.

Like many companies, we target Hughes banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

The banners and ads you see will be based on information we hold about you, or your previous use and interaction with Lewis Electrical Distributors .

We will keep your information for as long as you have an account, or as long as is needed to be able to provide the services to you, or for as long as is necessary to provide product related services. Unless otherwise required by law, your data will be stored for a period of 7 years after the last contact with you, at which point it will be deleted.

If required to meet legal or regulatory requirements, resolve disputes, prevent fraud, or enforce our terms and conditions.

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at Lewis Electrical Distributor's,  01252 444 720  or write to us at  Lewis Electrical Distributor's Ltd, Ash, Greenhills Estate, Tilford Road, Surrey GU10 2DZ  to make a request.

The Information Commissioner's Office (ICO) regulates data protection and privacy matters in the UK. They make a lot of information accessible to consumers on their website and they ensure that the registered details of all data controllers such as ourselves are available publicly. You can access them here https://ico.org.uk/for-the-public.
You can make a complaint to the ICO at any time about the way we use your information. However, we hope that you would consider raising any issue or complaint you have with us first. Your satisfaction is extremely important to us, and we will always do our very best to solve any problems you may have.

We retain a record of your personal information in order to provide you with a high quality and consistent service. We will always retain your information in accordance with the General Data Protection Regulation (GDPR) and never retain your information for longer than is necessary. Unless otherwise required by law, your data will be stored for a period of 7 years after our last contact with you, at which point it will be deleted.

Although we are based in England, we may transfer your personal information to a location (for example, to a secure server) outside of the United Kingdom, if we consider it necessary or desirable for the purposes set out in this notice.

In such cases, to safeguard your privacy rights, transfers will be made to recipients to which a “adequacy decision” applies (this is a decision from the Information Commissioners Office confirming that adequate safeguards are in place in that location for the protection of personal data), or will be carried out under standard contractual clauses that have been approved by the Information Commissioner’s Office as providing appropriate safeguards for international personal data transfers.

If significant changes are made to this statement than we will make that clear on our websites or by e-mailing you so that you are able to review the changes before you continue to receive marketing messages from us.

If you have any concerns about our use of your personal information, you can make a complaint to us at [Insert your organisation’s contact details for data protection queries].

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: 

1. Your consent. You are able to remove your consent at any time. You can do this by contacting us.
2. We have a contractual obligation.

If you want to exercise your rights, make a complaint, or just have questions regarding the privacy statement then please contact us or by writing to us at:

Lewis Electrical Distributor's Ltd
Ash, Greenhills Estate,

Tilford Road, 

Surrey GU10 2DZ

01252 444 720